Delivery & Returns

Shiping

Last updated: 08.06.2025

At Dentyra, we understand how important it is to receive your order promptly and in perfect condition. We strive to dispatch all orders within one working day, though delays may occur during public holidays or high-volume periods.

📦 SHIPPING INFORMATION

Shipping Origin

All orders are shipped from our facilities in New York and Los Angeles, USA.

United States

We use UPS to ensure fast, reliable delivery.

Shipping Method Delivery Time Cost
UPS Standard Tracked 3–5 Business Days Free
UPS Express Tracked 1–2 Business Days $5.65
UPS Overnight Tracked Next Day $60.00

Canada

  • DHL International Express (3–6 Business Days): $4.95

  • For lower shipping rates, please visit our Canadian partner site:
    www.dentyra.com

United Kingdom

Please visit our UK store for the best local shipping options:
www.dentyra.com

European Union (EU)

For lower shipping costs across the EU, shop at:
www.dentyra.com

Australia & New Zealand

Visit our regional website for more affordable shipping:
www.dentyra.com

Rest of World

  • DHL International Tracked: $24.99

🔄 RETURNS POLICY

If your order is incorrect or faulty

Please contact our support team here with your order number and photos/videos of the item(s). We'll work quickly to resolve the issue.

Change of Mind / Unwanted Items

If you're not completely satisfied with your purchase, you may return items within 30 days of receipt, provided they are:

  • Unused and in original, resalable condition

  • In original packaging, including all accessories and inserts

Upon inspection and approval, we’ll issue a full refund (excluding return shipping).

📬 RETURN PROCESS

  1. Contact our support with:

    • Photos or video of the item

    • Description of the issue

    • Your order number

  2. Once approved, we will provide a return address.

  3. Package the item securely and include your order number in the parcel.

  4. Ship using a tracked and insured delivery service.

✅ RETURNS TERMS & CONDITIONS

  • All returned items must be unused and sealed for hygiene reasons.

  • Returns must be pre-approved; unapproved returns may not be processed.

  • Customers are responsible for the cost of return shipping, unless the product is defective or incorrect.

  • We cannot accept returns for replacement units.

  • Dentyra is not responsible for return items lost or damaged during transit.

We are so confident that you'll love your Dentyra order that we offer a money back guarantee up to 30 days after purchase. Not happy with the pod for any reason? No problem, we'll give you a full refund.

All products come with a full 12 month warranty.

Of course, as a reward for researching so thoroughly this code DENYRAPOD2025 will give 5% off at checkout.

A study comparing the Dentyra Pod to other cleaning methods (including brushing, rinsing, and soaking in a tablet solution) found that cleaning clear aligners with a Dentyra Pod removed significantly more fungus than all other cleaning methods tested. Read a blog about the conclusions and access the full study here.

Brushing is too abrasive and creates micro scratches on the surface of your oral appliance, in which stains and bacteria thrive. These scratches then make it difficult to reach hidden bacteria, and can also make your clear oral appliance look cloudy and dull over time.

Only using a cleaning tablet is like cleaning your teeth with toothpaste but no toothbrush. Tablets will kill some of the bacteria on your appliance, but the chemicals cannot penetrate any deeper than the very surface level.

No, the ultrasonic cleaning method is completely non-abrasive. It creates millions of microscopic bubbles which gently but thoroughly clean the entire surface of the appliance causing no damage. The Dentyra Pod is designed to safely clean all kinds of materials ranging from metal to aligner plastic.

Yes, daily cleaning of your oral appliance with the Dentyra Pod is recommended to ensure oral hygiene. Its ultrasonic method is safe for all appliance types and can be used regularly without causing any damage.

Our tablets contain carefully selected ingredients to maximize cleaning and ensure safety for you, your appliance, and your Dentyra Pod. They assist the physical ultrasonic clean, whilst helping eliminate pathogens on your appliance and leaving your appliance with a fresh, minty taste.

Once dissolved in water, our tablets release antimicrobial agents that work to eliminate bacteria, fungi, and viruses.

The tablets also contain a naturally-derived surfactant (from coconut), which reduces surface tension and assists in the breakdown and removal of debris. This works in conjunction with other agents that help to remove stains and discoloration, helping restore the appearance of your oral appliance.

Plus, the tablet will leave a refreshing mint flavor and a cooling sensation on your oral appliance - ready for wearing.

Our tablets are specifically engineered to enhance the cavitational cleaning effect of your Dentyra Pod, help eliminate bacteria and pathogens, and leave your oral appliance with a fresh, minty taste.

Think of the Dentyra Pod as a toothbrush and the tablets as toothpaste. We recommend using a tablet every time you wear your appliance for more than 6 hours, as studies have shown that at this time point bacterial biofilms start to form on your appliance.

FAQS

Still have questions?