Delivery & Returns

Shiping

Last updated: 08.06.2025

At Dentyra, we understand how important it is to receive your order promptly and in perfect condition. We strive to dispatch all orders within one working day, though delays may occur during public holidays or high-volume periods.

📦 SHIPPING INFORMATION

Shipping Origin

All orders are shipped from our facilities in New York and Los Angeles, USA.

United States

We use UPS to ensure fast, reliable delivery.

Shipping Method Delivery Time Cost
UPS Standard Tracked 3–5 Business Days Free
UPS Express Tracked 1–2 Business Days $5.65
UPS Overnight Tracked Next Day $60.00

Canada

  • DHL International Express (3–6 Business Days): $4.95

  • For lower shipping rates, please visit our Canadian partner site:
    www.dentyra.com

United Kingdom

Please visit our UK store for the best local shipping options:
www.dentyra.com

European Union (EU)

For lower shipping costs across the EU, shop at:
www.dentyra.com

Australia & New Zealand

Visit our regional website for more affordable shipping:
www.dentyra.com

Rest of World

  • DHL International Tracked: $24.99

🔄 RETURNS POLICY

If your order is incorrect or faulty

Please contact our support team here with your order number and photos/videos of the item(s). We'll work quickly to resolve the issue.

Change of Mind / Unwanted Items

If you're not completely satisfied with your purchase, you may return items within 30 days of receipt, provided they are:

  • Unused and in original, resalable condition

  • In original packaging, including all accessories and inserts

Upon inspection and approval, we’ll issue a full refund (excluding return shipping).

📬 RETURN PROCESS

  1. Contact our support with:

    • Photos or video of the item

    • Description of the issue

    • Your order number

  2. Once approved, we will provide a return address.

  3. Package the item securely and include your order number in the parcel.

  4. Ship using a tracked and insured delivery service.

✅ RETURNS TERMS & CONDITIONS

  • All returned items must be unused and sealed for hygiene reasons.

  • Returns must be pre-approved; unapproved returns may not be processed.

  • Customers are responsible for the cost of return shipping, unless the product is defective or incorrect.

  • We cannot accept returns for replacement units.

  • Dentyra is not responsible for return items lost or damaged during transit.